Privacy Policy for Clients – 27Jezly

Effective Date: 30^th October 2025

This Privacy Policy explains how 27Jezly (“27Jezly”, “Platform”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data obtained from clients (“Clients”, “you”, or “your”) when you use our website, mobile application, or related services (collectively, the “Platform”).

By using 27Jezly, you consent to the practices described in this Privacy Policy.

Article 1 – Purpose and Scope

1.1 This Policy applies to all personal data collected through the 27Jezly Platform, whether via the website, mobile application, customer support channels, or automated technologies.

1.2 It governs how we collect, use, disclose, and safeguard your personal information in accordance with the laws and regulations of the State of Kuwait, including relevant provisions of the E-Commerce Law, Consumer Protection Law, and applicable data-protection standards.

Article 2 – Information We Collect

2.1 We collect only the information necessary to provide our reservation and support services effectively.

2.2      Information you provide directly may include:
2.2.1            Full name, contact number, and email address.
2.2.2            Payment details processed securely through third-party payment gateways.
2.2.3            Account credentials such as username and password.
2.2.4            Booking details including services reserved, selected Business, date/time, and preferences.
2.2.5            Communication history with 27Jezly and Businesses.
2.2.6            Feedback, ratings, and reviews you voluntarily submit.

2.3      Information collected automatically may include:
2.3.1            Device type, operating system, and app version.
2.3.2            IP address and general geolocation (for fraud prevention and localization).
2.3.3            Cookies and analytics data related to Platform usage and performance.

2.4      Information from third parties may include:
2.4.1            Verification data from payment providers.
2.4.2            Booking status updates or service feedback from Businesses.

Article 3 – Use of Information

3.1      Your personal data is collected and processed for the following lawful purposes:
3.1.1            To create and manage your account.
3.1.2            To facilitate bookings, cancellations, modifications, and payments.
3.1.3            To communicate confirmations, reminders, and support responses.
3.1.4            To process refunds, Wallet transfers, and billing adjustments.
3.1.5            To improve Platform performance, security, and functionality.
3.1.6             To comply with legal obligations under Kuwaiti law.
3.1.7            To detect and prevent fraudulent activity or misuse.
3.1.8             To personalize your experience based on service preferences.

3.2 27Jezly will never sell, rent, or trade your personal data to any third party for marketing purposes.

Article 4 – Data Sharing and Disclosure

4.1 Your information is shared only as necessary for service delivery and legal compliance.

4.2      With Businesses (Service Providers):
4.2.1            Limited booking details (name, contact number, and reservation information) are shared only with the Business you book through the Platform.
4.2.2            Businesses are strictly prohibited from using client information for any purpose other than fulfilling the booked service.

4.3 With Third-Party Payment Processors:
4.3.1 To process secure transactions, refunds, and Wallet operations, subject to encryption and compliance with payment-security standards.

4.4 With Technical or Service Partners:
4.4.1 To enable secure hosting, analytics, and communication systems, under binding confidentiality and data-processing agreements.

4.5 Legal Requirements:
4.5.1 We may disclose information when required by law, court order, or government authority acting within Kuwaiti jurisdiction.

Article 5 – Data Storage and Security

5.1 All client data is stored securely on encrypted servers located within jurisdictions compliant with Kuwaiti data-handling standards.

5.2 Payment data is processed by PCI-DSS-compliant gateways and is never stored directly on 27Jezly systems.

5.3 We apply administrative, technical, and organizational safeguards—including access controls, encryption, and periodic audits—to prevent unauthorized access, alteration, or loss of data.

Article 6 – Data Retention

6.1      Personal data is retained only as long as necessary to:
6.1.1            Complete bookings and provide customer support.
6.1.2             Comply with legal and financial obligations.
6.1.3            Resolve disputes and enforce the Terms & Conditions.

6.2 When data is no longer required, it is securely deleted or anonymized.

Article 7 – Your Rights

7.1      In accordance with Kuwaiti privacy principles, you have the right to:
7.1.1            Access and review personal data held by 27Jezly.
7.1.2            Request correction of inaccurate or outdated information.
7.1.3            Request deletion of your account and data, subject to lawful retention requirements.
7.1.4            Withdraw consent for non-essential data processing.
7.1.5             Request clarification about how your data is collected or shared.

7.2 Requests may be submitted to support@27Jezly.com, and will be handled in accordance with Kuwaiti legal timelines.

Article 8 – Cookies and Analytics

8.1      The Platform uses cookies and analytics tools to:
8.1.1            Maintain login sessions and account security.
8.1.2             Enhance website and app functionality.
8.1.3            Analyze usage trends and improve performance.

8.2 You may manage or disable cookies through your browser or device settings; however, some Platform functions may be limited as a result.

Article 9 – Data Transfers

9.1 27Jezly primarily stores and processes data within the State of Kuwait.

9.2 If data is transferred outside Kuwait for technical or operational purposes, equivalent levels of data protection will be ensured through encryption and contractual safeguards with verified service providers.

Article 10 – Children’s Privacy

10.1 27Jezly does not knowingly collect or process data from individuals under the age of 18.

10.2 If we become aware that personal data has been collected from a minor, such data will be promptly deleted.

Article 11 – Changes to This Policy

11.1 27Jezly may amend this Privacy Policy to comply with legal requirements or improve transparency.

11.2 Material updates will be communicated via the Platform or email notification.

11.3 Continued use of the Platform after such updates constitutes acceptance of the revised Policy.

Article 12 – Legal Entity & Contact Information

12.1    For inquiries, complaints, or data-access requests, please contact us at:
12.1.1          Email: support@27Jezly.com
12.1.2          WhatsApp: +965-5558-5513

12.2 Legal Entity Identification:

Software platform ownership, intellectual property, and app-store publishing:
27Jely LTD (United Kingdom)
Company Registration No: 16569885
Commercial operations within the State of Kuwait:
Ehjezly Co for Commission Trading & Commission Agent (Kuwait)
Commercial Registration No: 520174