Terms & Conditions for Clients on 27Jezly

Effective Date: 11^th November 2025

By accessing or using the 27Jezly platform (“27Jezly”, “Platform”, “we”, “us”, or “our”), you (“Client”, “you”, or “your”) agree to these Terms & Conditions (“Terms”). If you do not agree, you may not use the Platform.

Article 1 – Platform Overview

1.1 27Jezly is an online reservation platform that enables Clients to book services offered by independent third-party businesses (“Businesses”).

1.2 These services include, without limitation: gyms and fitness centers, sports clubs, tutoring and professional training, beauty and grooming salons, spas and wellness centers, restaurant reservations, personal training and coaching, and other service-based activities.

1.3 27Jezly facilitates bookings for virtually any service reservation business. 27Jezly itself does not provide the Services. Your contract for the Service is with the relevant Business.

Article 2 – Definitions

2.1 “Service” means any class, session, membership, or other service a Business lists on the Platform for reservation.

2.2 “Class” means a scheduled service (group or individual) such as a gym class, tutoring class, or training session. A Class may be purchased as a one-time booking or as part of a Membership.

2.3 “Session” means a time-based or appointment-based service such as a salon treatment, spa appointment, or personal training session. A Session may be purchased as a one-time booking or as part of a Membership.

2.4 “Membership” means a recurring or package-based entitlement purchased from a Business, which may cover unlimited or limited access to specified Services (such as gym memberships, tutoring packages, or salon memberships).

“Month” means a period of thirty (30) calendar days, “Week” means seven (7) calendar days, and “Year” means three hundred sixty-five (365) calendar days, for the purpose of determining the duration of memberships, packages, or other time-based services, unless otherwise specified by the Business.

2.5 “Cut-Off Time” means the Business-defined deadline before the scheduled start, after which cancellations may incur deductions as shown at checkout.

2.6 “No-Show” means failure to attend or make yourself available at the scheduled time and place without submitting a cancellation through the Platform.

2.7 “Wallet” means your non-interest-bearing, non-transferable 27Jezly balance used for refunds and bookings (not a bank account or deposit).

2.8 “At Home” Service means a Service delivered at the Client’s specified location.

2.9 “On-Site” Service means a Service delivered at the Business’s premises.

2.10 “Business” means any independent third-party service provider listed on 27Jezly offering Services.

2.11 “Client” means any individual using the Platform to reserve Services from a Business.

2.12 “Booking Confirmation” means the formal confirmation issued by the Platform (via app, email, or SMS), which finalizes the reservation.

2.13 “Refund” means any return of funds to a Client following cancellation or failure of service, whether in whole or in part, as processed through the Platform.

2.14 “Chargeback” means a reversal of a card payment initiated by the cardholder’s bank or payment provider.

2.15 “Force Majeure” means events beyond reasonable control (e.g., government action, pandemic restrictions, severe weather, natural disasters, or utility outages).

Article 3 – Compliance with Laws & Eligibility

3.1 Your use of 27Jezly is subject to the laws and regulations of the State of Kuwait, including e-commerce, consumer protection, and data protection requirements.

3.2 You represent that you are at least 18 years old and legally capable of entering into binding agreements.

Article 4 – Client Rights & Protections

4.1 You are entitled to receive the Service as described at booking.

4.2 If a Business fails to provide the Service as booked, cancels without notice, or is unreasonably late, you may cancel and receive a full refund.

4.3 If a dispute arises with a Business, you should report it to 27Jezly through the Platform rather than engaging in direct confrontation; 27Jezly will facilitate communication, while the Business remains responsible for service delivery.

4.4 These rights are in addition to your statutory protections under Kuwaiti consumer law.

Article 5 – Reservations & Client Responsibilities

5.1 By placing a booking, you accept the Business terms shown at checkout (price, inclusions, duration, house rules, cancellation/no-show policy).

5.2 Availability is managed by the Business. A reservation is confirmed only when a Booking Confirmation is issued.

5.3 For On-Site Services, arrive at least 15 minutes before the scheduled time.

5.4 For At Home Services, you must provide an accurate, complete address and access instructions; the Business may refuse or cancel if these are inaccurate or infeasible.

5.5 You must keep your profile, contact details, and payment method accurate and up to date and monitor Platform notifications.

5.6 Unless otherwise stated, times displayed at checkout align to the Business’s local time zone.

Article 6 – Cancellations & No-Shows (Client-Initiated)

6.1 All cancellations must be submitted through the 27Jezly app or website. Businesses cannot process cancellations on your behalf.

6.2 Each Business sets its own Cut-Off Time, displayed at checkout.

6.3 If you cancel before the Cut-Off Time, you receive a full refund to your Wallet.

6.4 If you cancel after the Cut-Off Time, the Platform will apply the deduction percentage set by the Business (up to 100%) and refund any remainder to your Wallet.

6.5 A No-Show results in a 100% deduction (no refund).

6.6 A Business may, at its sole discretion, authorize an additional goodwill refund; any such refund is processed through the Platform.

6.7 Membership Cancellations and Effectiveness

6.7.1 A membership purchase may be cancelled by the Client at any time prior to the membership start date indicated at checkout. Upon such cancellation, the Client will receive a full refund to the Wallet.

6.7.2 A membership becomes effective as of 00:00 (midnight) on its designated start date. From that moment, it is deemed delivered and effective for its full duration as displayed at purchase.

6.7.3 Once a membership becomes active, it cannot be cancelled or refunded, in whole or in part, regardless of attendance, participation, or usage frequency.

6.7.4 By completing the purchase of a membership, the Client expressly acknowledges and agrees to these cancellation and effectiveness terms as a binding condition of sale.

6.7.5 Some memberships may include a one-time sign-up or first-time fee (for example, uniforms, equipment, or registration materials). Such fees, if applicable, will be clearly indicated in the membership description at the time of purchase and are non-refundable once payment is completed.

Article 7 – Business Cancellations & Failures

7.1 If a Business cancels a confirmed booking for its own reasons, you receive a full refund to your Wallet.

7.2 If a Business fails to provide the Service as booked or is unreasonably late, you may cancel and receive a full refund.

7.3 27Jezly is not liable for incidental costs (e.g., travel or accommodation) arising from Business cancellations or failures.

Article 8 – Payments, Wallet & Transfers

8.1 Payments are processed securely via approved payment gateways; you authorize charges for the booked Services and any disclosed taxes/fees.

8.2 Refunds are credited by default to your Wallet; Wallet balances are non-transferable between users and non-interest-bearing.

8.3 Upon your request, eligible Wallet funds may be transferred to your bank account, based on the bank details you provide at the time of request, subject to verification and processing times.

8.4 Clients are not charged commission by 27Jezly; commissions are agreed separately between 27Jezly and the Business.

8.5 If a Chargeback or reversal occurs, 27Jezly may debit or freeze your Wallet, withhold transfers, and offset amounts owed.

8.6 We may set off amounts you owe (including Chargebacks or refunds erroneously issued) against your Wallet or future refunds.

8.7 If an obvious pricing or listing error occurs, 27Jezly or the Business may cancel and refund the booking.

Article 9 – Reviews, Feedback & User Content

9.1 You may submit reviews or feedback regarding Services you have used; you must base them on genuine experiences and avoid unlawful, defamatory, or abusive content.

9.2 You grant 27Jezly a non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, and display your publicly posted reviews in connection with the Platform.

9.3 27Jezly may moderate, remove, or decline content that breaches these Terms or applicable law.

Article 10 – Conduct, Blocking & Suspension

10.1 You must act respectfully toward Businesses and their staff and comply with house rules and lawful instructions on-site.

10.2 Prohibited conduct includes fraud, Chargeback abuse, harassment, damage to property, misuse of promotions, scraping or interfering with the Platform, or attempting to circumvent fees or policies.

10.3 27Jezly may block, suspend, or permanently ban your account and/or withhold Wallet transfers in cases of repeated misconduct, suspected fraud, or legal violations.

Article 11 – Intellectual Property

11.1 The Platform (trademarks, logos, text, graphics, software, and other content) is owned by or licensed to 27Jezly and protected under applicable laws.

11.2 You may not copy, modify, distribute, reverse-engineer, or create derivative works from the Platform except as permitted by law.

Article 12 – Privacy & Data Protection

12.1 Your personal data is processed in accordance with Kuwaiti privacy and data-protection laws and the 27Jezly Privacy Policy.

12.2 Your booking information is shared only with the Business you book, for reservation fulfillment and related support.

12.3 We do not sell or rent your personal data to third parties for marketing.

Article 13 – Dispute Resolution & Complaints

13.1 You should report issues through the Platform with relevant details and evidence within a reasonable period.

13.2 27Jezly will facilitate communications between you and the Business and may make a good-faith determination based on records and policies; the Business remains responsible for service delivery.

13.3 Using the Platform’s complaint process does not limit your statutory rights or court access under Kuwaiti law.

Article 14 – Force Majeure

14.1 Neither 27Jezly nor a Business is liable for failure or delay caused by Force Majeure.

14.2 Affected bookings may be canceled and refunded where performance is impossible; otherwise, reasonable alternatives may be offered if available.

Article 15 – Notices & Communications

15.1 You consent to receive communications electronically (in-app notifications, email, SMS/WhatsApp) related to bookings, refunds, and these Terms.

15.2 Official Client support channels are support@27Jezly.com and +965 5558 5513 (WhatsApp).

Article 16 – Disclaimers & Limitation of Liability

16.1 27Jezly acts solely as an intermediary and does not supervise, direct, or control Businesses; each Business is solely responsible for Service quality, safety, legality, and compliance.

16.2 To the maximum extent permitted by Kuwaiti law, 27Jezly is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, arising from or related to your use of the Platform or Services.

16.3 Nothing in these Terms limits your statutory rights under Kuwaiti consumer law.

Article 17 – Changes to the Terms

17.1 We may update these Terms to reflect legal, regulatory, or operational changes.

17.2 Material changes will be notified via the Platform. Your continued use after the effective date constitutes acceptance.

Article 18 – Termination, Survival & Assignment

18.1 You may stop using the Platform at any time; accrued obligations survive termination.

18.2 27Jezly may suspend or terminate access for violations of these Terms or law.

18.3 27Jezly may assign these Terms in connection with a merger, acquisition, or corporate reorganization, with notice where legally required.

18.4 Provisions that by their nature should survive (including Articles 8, 9, 10, 11, 12, 13, 16, 18, 19, and 20) will survive termination.

Article 19 – Interpretation & General

19.1 Headings are for convenience only and do not affect interpretation.

19.2 If any provision is held invalid, the remaining provisions remain in full force (severability).

19.3 No failure to enforce constitutes a waiver.

19.4 If these Terms are provided in multiple languages, the Arabic version will prevail to the extent required by Kuwaiti law; otherwise, the English version controls in case of inconsistency.

Article 20 – Governing Law & Jurisdiction

20.1 These Terms are governed by the laws of the State of Kuwait.

20.2 The courts of Kuwait have exclusive jurisdiction over disputes arising from these Terms or your use of the Platform.

Article 21 – Legal Entity & Contact Information

21.1 Email: support@27Jezly.com

21.2 Phone: (WhatsApp): +965 5558 5513

21.3 Legal Entity Identification:

Software platform ownership, intellectual property, and app-store publishing:
27Jely LTD (United Kingdom)
Company Registration No: 16569885
Commercial operations within the State of Kuwait:
Ehjezly Co for Commission Trading & Commission Agent (Kuwait)
Commercial Registration No: 520174